Troubleshooting

If notifications are not working the way you expect, most problems fall into one of the six cases below. Try them in order — the first one you match is almost always the answer.

I do not see the “Enable Notifications” button

The small “Enable Notifications” pill at the bottom-right of the portal only shows up in some conditions. If it is missing, one of these is likely true:

  • You have already allowed notifications for this site. That is the intended state — the button hides itself because there is nothing to click. You are already subscribed.

  • You have blocked notifications for this site earlier. Once blocked, the browser will not let the site ask again until you reset the permission yourself. Click the small icon (🔒 or ⚙️) in the address bar next to the site name, find Notifications, and change it back to Ask or Allow. Then reload the page.

  • You closed the button recently with the × on it. It hides for 24 hours after that. To bring it back sooner, clear your browser’s site data (see below) and reload.

  • You are not on a portal page. The button only shows on the student / parent / customer portal. It does not appear on backend pages (URLs starting with /odoo or /web); on the backend the browser’s own permission popup opens directly instead.

  • You are not logged in. The button only shows after you sign in.

Not sure which of these applies? Open the site in a private / incognito window, log in, and go to your portal home. If the button appears there, your regular browser has an old permission or dismiss saved — a “Clear site data” fixes it (see I want to start fresh — how do I reset everything for this site? below).

I clicked “Block” by mistake and now nothing happens

Browsers do not let a website ask for notification permission again after you click Block. You have to reset it yourself:

  1. Click the small icon in the address bar next to the site name (usually a 🔒 padlock or ⚙️ tune icon).

  2. Look for Notifications in the menu that opens.

  3. Change it from Block to Ask (default) or Allow.

  4. Reload the page. The “Enable Notifications” button will come back (or, if you chose Allow, you are now subscribed and nothing needs clicking).

I allowed notifications but I am not getting any

Work through these in order:

  1. Check the site is still allowed. Same steps as above — click the icon in the address bar and confirm Notifications is set to Allow. Browsers can sometimes reset permissions on their own if you never visit the site.

  2. Check you are on the right device / browser. Notifications are tied to the exact browser you subscribed with. Signing in on a different laptop or phone means you need to allow notifications there too — each device is separate.

  3. Trigger a test. Ask the person who set up the notifications (usually an administrator) to send you a test one from the configuration screen. If the test arrives, real events will too; if it does not, the problem is with the site’s setup and they need to check the server logs.

  4. Check Do Not Disturb / Focus mode. Both Windows and macOS have a system-wide setting that silences notifications from every app. If you have that on, browser notifications are hidden until you turn it off.

Notifications work on my computer but not on my iPhone / iPad

Apple has two rules that catch most people out:

  • iOS 16.3 or older cannot receive web notifications at all. Update to iOS 16.4 or later.

  • On iOS you must “Add to Home Screen” first. Open the site in Safari, tap the Share button, then Add to Home Screen, then open the site from that new home-screen icon. Only then will the Allow notifications prompt work. Notifications from a regular Safari tab are silently ignored on iOS — this is an Apple rule, not something the site can change.

I want to start fresh — how do I reset everything for this site?

If you want to see the “Enable Notifications” button again, or you just want to wipe every setting the site has stored in your browser, use Clear site data:

  1. Open the site.

  2. Press F12 (or right-click → Inspect) to open Developer Tools.

  3. Go to the Application tab.

  4. In the left menu, click Storage.

  5. Click the Clear site data button.

  6. Close Developer Tools and reload the page.

This clears the “you already dismissed the pill” flag, cookies for the site, and cached data. Your notification permission (Allow / Block) is not cleared by this — reset that separately via the address-bar icon if needed.